EXIT
STRATEGY:
Optimizing
the Value of Your Internet Business
By
Stephen J. Kerr & Peter Stahl
Timing, as they say, is everything. The
value of any business is relative to the market demand for that
business and the profits it generates. That has little to do with
your personal plans or your business goals. Put another way: Choosing
when to sell your business can be more important than who
you sell your business to, or what you will do after it is sold.
You might argue that the Internet
is still a functional anarchy, but that hasn't stopped businesses
from using it to make money. E-commerce or selling goods to the
public over the Internet is already a $13 billion business (growing
as much as 200% a year) and it is estimated that Internet sales
will reach 41 billion in 2002.
In these pioneer days it is easier
to start an Internet business than it is to sell one. There is
no doubt that the Internet provides a vast amount of opportunities
to make money. This combined with the ease for any company to
create a web site, take orders and accepting payment has led to
thousands of new web sites being created and posted on the net
daily -- creating fierce competition.
To survive in this competitive
world Internet companies will have to differentiate themselves
by providing leading edge technology, superior service and creative
marketing. This is very costly and will inevitable lead to an
industry shake-out with the survival of well funded companies.
We have seen the same phenomenon in many other industries. At
the beginning of the century we had over 50 car manufacturers
in the U.S. -- today we have four. The hard-disk and computer
industry experienced the same shake-out and the Internet industry
is predestined to go along the same path. Although the majority
of business owners don't want to think that this will affect them,
most smart and successful entrepreneurs plan the future for their
business and their exit strategy, not because business advisors
tell them to, but because they understand that it increases their
chances for success.
So often an Internet executive
will come to us to sell their business when the time is convenient
for them – but all wrong for the corporation. Too often it is
because they have just suffered a severer business setback or
run out of money and they just want to go to the teller window
and cash in their chips.
I’m afraid that it does not work
that way. Even if you have had initial growth, buyers will value
your company based on its most recent performance and future prospects.
They will not overlook recent setback and a future possibly filled
with diminishing market share and profits. That is why we advocate
that you strategize the optimum time for the business to
be sold, over simply choosing the best time for you to
sell it. After all, only a few select will be able to go public.
But how do you know when your
business has reached a peak and it's time to think about selling?
One answer is, When your company has grown so rapidly that
it starts to overburden your ability to run it and finance it’s
growth without outside resources. The business might be at its
peak when you have maximized the use of your physical and people
assets and cannot grow without a larger investment in technology
and know-how. Some people think that the party will never
end. That one success just leads to another and another…but be
wary of that trap and constantly assess if this is the right time,
the right economy and the right value to cash in.
Why is it that business owners
always seem to come to us one or two years after the company has
peaked and is now on a decline to sell their interest. The answer
is that, "It isn’t as much fun when the competition is
breathing down you neck, sales are off 30% and your clients or
customers are defecting to more advanced and better funded companies".
It is often the case that we could have gotten that entrepreneur
a million dollars more for their business a few years ago – but
they lacked the motivation and foresight to sell their business
when it was at its zenith. Worse yet, some executives were contacted
by major league buyers at the time they were hitting their crest
– but turned down their offers. (Only to wish they could have
"the one that got away" back a few years later.) You
need to take a fresh look at your business and come to understand
that it is just like a house, an office building or any other
asset that you own – it has a value that changes with the market.
Too many entrepreneurs have their own self image and emotions
intertwined with their company. It is important to remember that
this is probably the largest asset that you will ever own and
you need to treat it as such.
That is why I have been writing
a book entitled, Exit Strategy. It is designed to
help owners be in control of the process and plan the optimum
time to realize the highest value for their business. The fact
is that those who strategize when to sell their company and who
to sell their company to, often do much better at maximizing its
value.
So, how do you control the process
and how do you maximize the value of your business? There are
some simple and some not-so-simple things that you can do to greatly
enhance the value of your Internet business and virtually assure
that buyers will come flying to you to buy it. Here are ten things
that you can do:
-
Keep
impeccable records. Many companies can be rendered unsellable
or certainly do not achieve the value that they should because
their record keeping is so poor. Good records make for easy
transactions.
-
Keep
a high profile. It doesn’t help your value if no one knows
who you are. Get active and get well known by industry consultants,
associations, vendors and competitors. Image is often more
important than reality.
-
Hire
key managers and shore up weaknesses in your organization.
A strong programmer, hot shot web-designer or a super inventive
marketing manager might just be the key to upping the value
of your business. Your people assets are important.
-
Rapid
growth is more important than big profits. Buyers would rather
see your company growing at 25% a year than making 25% profits.
This is especially true in the Internet business where companies
such as Amazon.com whose stock rose 600% in 1998 are valued
very high even though they show huge losses. Most buyers know
that high growth usually leads to high profits eventually.
-
Consolidate
your power within your niche. The Internet industry is much
like real estate was a couple of hundred years ago. It is
easy and inexpensive to register a domain, resulting in many
smaller companies. If possible, buy up weaker players and
eliminate the competition and gain access to their domain
name. The Internet industry is in a phase where market share
is more important than profits and having a controlling share
even in a small niche market can contribute to a big valuation
of your company.
-
Innovate
and lead. Build on any technical or creative advantage you
have over the competition. Offer the ability to configure
products or to easily build complicated custom orders. Your
technical expertise and your customer base might be more valuable
than the actual works you sell.
-
Go
global. Although the Internet is global in nature, your markets
might not be. The best buyer for your business might be a
company in the U.K or even Japan trying to get a foothold
on the web. If they don’t know that you exist – they can’t
buy you.
-
Be
visible and get hits. Besides getting people to type in their
credit card numbers, the biggest problem is to get people
to look at your web site, which is mostly done the old-fashioned
way by advertising all over the place. No matter what you
search for, Barnes & Noble will have an ad linked to their
site where you can look for a book on that subject. Online
ads generated $1.9 billion in 1998 and that number is estimated
to quadruple to almost $8 billion by 2002. Another way to
differentiate yourself is to use "Star Power." Nothing
increases perceived value more than having your business associated
with a famous person or a reputable company. Think William
Shatner and Priceline.com.
-
Differentiate
yourself through service and customer interactions. Online
commerce has grown too big to rely solely on customers who
would use it without needing customer service. A stock brokerage
site might offer a real-time window where investors can talk
to experts or other investors. Improved access to hot information
and news groups on the subject. State-of-the-art shopping-cart
that is safe and easy to handle. The options are almost endless.
Amazon offers a feature that no normal store offers. Under
the book description you can see what other people who ordered
this book purchased as well as you have easy access to reviews
and sales ranking. AOL offers free initial web access since
they know that once you are signed up, you are not very likely
to switch.
- Stay out of lawsuits and confining
contracts. Choose your associates wisely and check out everyone
you do business with. Getting everything in writing is also
an obvious precaution against lawsuits. This goes for your employees
as well so they cannot make any claims when your company is
up for sale. You can’t expect a buyer to pay big bucks for your
business if you company has pending litigation's against it.
Terminate bad relationships before they impinge on the value
of your business.
Follow these ten suggestions and
I guarantee that you will not only pump up the value of your Internet
business – you will have more fun running it. Just remember that
your company is a "storehouse of value". And someday
that business can give you more than just a good living – it can
make you wealthy.
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